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Features
If you have a problem with a bank or other financial institution, contact the Federal Reserve for help.
Internet Pirates Want to Steal Your Personal Information
But you have the power to stop them. Take a look at a new consumer guide from the OCC that helps consumers prevent Internet "phishing."
The Federal Reserve is responsible for enforcing many federal laws that protect consumers in their dealings with the state-chartered banks that are members of the Federal Reserve System. These laws include the:
- Truth in Lending Act,
- Community Reinvestment Act (CRA) and
- Home Mortgage Disclosure Act (HMDA).
We want to assist customers who have encountered problems with banks. This section includes links to publications that:
- define the Fed's role in enforcing these laws,
- help financial services consumers research other important issues and
- describe how to file a consumer complaint.
Frustrated with a financial institution? Find out how to file a consumer complaint.
Fed Board of Governors Provides Foreclosure Resources for Consumers
A new page on the Board of Governors web site provides information and links to agencies and organizations that may be able to help consumers who are having difficulties making their mortgage payments. (Learn more.)
Kids & Money
This short-and-sweet booklet from the Federal Reserve Bank of St. Louis helps parents teach their school-age children how to manage money.
It highlights three key topics (planning, budgeting and saving) and suggests fun family activities that will get kids thinking about saving—and spending responsibly. (Read Kids & Money, PDF, 216 Kb.)
You can also order the booklet free of charge by calling: (314) 444-8761 in St. Louis; (501) 324-8296 in Little Rock, Ark.; (502) 568-9202 in Louisville, Ky; and (901) 579-4101 in Memphis, Tenn.
Learn Before You Leap
The Federal Reserve Bank of St. Louis' Learn Before You Leap brochures list counseling agencies that provide advice on every step of the home-buying process, from budgeting income to negotiating a contract to closing on a loan.
Each of the brochures focuses on one of the Fed’s zones in the Eighth District: St. Louis (English, Español), Little Rock (English, Español), Louisville (English, Español) or Memphis (English, Español).
Multiple copies can be ordered from Julie Kerr in Little Rock, (501) 324-8296; Kendra Keller in Louisville, (502) 568-9202; Cathy Martin in Memphis, (901) 579-4102; or Cindy Davis in St. Louis, (314) 444-8761.
Financial Education: There's a Lot to Learn about Money
"No matter who you are, making informed decisions
about what to do with your money will help build a more stable
financial future for you and your family." Federal Reserve
Chairman Alan Greenspan.
We can help. Check out the Federal Reserve's list of consumer resources and our financial education web site.
