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Times of Change Call for Effective Communication and Increased Awareness

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Fed Contacts

Times of Change Call for Effective Communication and Increased Awareness

In these times of intense change in the financial services industry, Fed-hosted events provide avenues for two-way communication with our customers and help to increase their awareness of the Fed’s products, services and capabilities. Over the past year, the Cleveland and St. Louis banks hosted seven Fed Exchange seminars and nine Check Restructuring meetings, attracting more than 1,300 customers.

We shared information on the progress of Check 21 and on how the Federal Reserve can help position financial institutions for the opportunities enabled by the Check 21 Act. We also provided assistance to customers who were affected by the Fed’s check-processing changes as we shared the most up-to-date check restructuring information available to help them prepare and minimize the impact on their operations.

Customers who attended these sessions said they valued the timely information and looked forward to more information-sharing events. If you have any questions or comments to share about the Fed Exchange seminars or Check Restructuring meetings, contact Sandy Runyon in Cleveland at (216) 579-2158 or Debbie Boren in St. Louis at (314) 444-8946.

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