Consumer Resources: Regulatory Contacts, State Contacts, Guides
Federal Reserve Consumer Help site
Other Federal Regulators
- Consumer Financial Protection Bureau (CFPB):
(855) 411-2372 - Federal Deposit Insurance Corporation (FDIC) Consumer Response Center:
(877) ASK-FDIC or (877) 275-3342 - Office of the Comptroller of the Currency (OCC): Consumer Assistance Group (CAG):
(800) 613-6743 - Office of Fair Housing/Equal Opportunity at the Department of Housing and Urban Development:
(800) 669-9777
Eighth District State Regulators
- Indiana:
(800) 382-4880 - Illinois:
Department of Financial and Professional Regulation - Consumer Portal
1-(888)-473-4858 - Arkansas:
State Bank Department's Consumer Information page
(501) 324-9019 - Missouri:
Division of Finance's Consumer page
(573) 751-3242 - Kentucky:
Department of Financial Institutions
(502) 573-3390 - Tennessee:
Department of Financial Institutions Consumer Resource page
(615) 741-2236 - Mississippi:
Department of Banking and Consumer Finance
(601) 359-1031
Foreclosure Resources
- FRB St. Louis Foreclosure Survival Guide (PDF)
This reserve bank's foreclosure guide with agency directory organized by state (specific to Eighth District)
Mortgage Resources
- Consumer Handbook on Adjustable-Rate Mortgages (PDF):
Board's guide to ARMs - A Consumer's Guide to Mortgage Refinancing:
Board's guide to home refinance loans - What You Should Know about Home Equity Lines of Credit:
Board's guide to HELOCs - A Consumer's Guide to Mortgage Lock-Ins:
Board's guidance on lock-ins on rates and points
HUD Fair Housing and Equal Opportunity (FHEO)
Regulations
- Find a Regulation:
Board's regulation database - Interactive Bureau Regulations:
CFPB regulations
The Community Reinvestment Act
Education: Videos and Publications
- Fed Functions: Consumer Protection and Community Development
This short video from the Federal Reserve Board of Governors highlights how the Fed promotes consumer protection and community
development in a variety of ways. - Board's Consumer & Community Context publication
A series of articles featuring featuring original analysis about the financial conditions and experiences of consumers and communities, including traditionally underserved and economically vulnerable households and neighborhoods.
Consumer Complaints
- The Federal Reserve Consumer Help Center handles consumer complaints against state member banks. For questions or to file a complaint, call 1-888-851-1920.
