Consumer Resources: Regulatory Contacts, State Contacts, Guides

Federal Reserve Consumer Help site

• General
• File a Consumer Complaint
• Consumer Alert Archive

Other Federal Regulators

• Consumer Financial Protection Bureau (CFPB):  
  (855) 411-2372
• Federal Deposit Insurance Corporation (FDIC) Consumer Response Center: 
  (877) ASK-FDIC or (877) 275-3342
• Office of the Comptroller of the Currency (OCC): Consumer Assistance Group (CAG): 
  (800) 613-6743
• Office of Fair Housing/Equal Opportunity at the Department of Housing and Urban Development:
  (800) 669-9777

Eighth District State Regulators

• Indiana:
  (800) 382-4880
• Illinois:
  Department of Financial and Professional Regulation - Consumer Portal 
  1-(888)-473-4858
• Arkansas:
  State Bank Department's Consumer Information page 
  (501) 324-9019
• Missouri:
  Division of Finance's Consumer page 
  (573) 751-3242
• Kentucky: 
  Department of Financial Institutions 
  (502) 573-3390
• Tennessee: 
  Department of Financial Institutions Consumer Resource page 
  (615) 741-2236
• Mississippi:
  Department of Banking and Consumer Finance 
  (601) 359-1031

Foreclosure Resources

• FRB St. Louis Foreclosure Survival Guide (PDF)
  This reserve bank's foreclosure guide with agency directory organized by state (specific to Eighth District)

Mortgage Resources

• Consumer Handbook on Adjustable-Rate Mortgages (PDF):
  Board's guide to ARMs
• A Consumer's Guide to Mortgage Refinancing:
  Board's guide to home refinance loans
• What You Should Know about Home Equity Lines of Credit:
  Board's guide to HELOCs
• A Consumer's Guide to Mortgage Lock-Ins: 
  Board's guidance on lock-ins on rates and points

HUD Fair Housing and Equal Opportunity (FHEO)

• Fair Housing Resources

Regulations

• Find a Regulation: 
  Board's regulation database
• Interactive Bureau Regulations:
  CFPB regulations

The Community Reinvestment Act

• Board's CRA Resource Page
• Federal Reserve Board CRA Ratings

Education: Videos and Publications

• Fed Functions: Consumer Protection and Community Development
  This short video from the Federal Reserve Board of Governors highlights how the Fed promotes consumer protection and community
  development in a variety of ways.
• Board's Consumer & Community Context publication 
  A series of articles featuring featuring original analysis about the financial conditions and experiences of consumers and communities, including traditionally underserved and economically vulnerable households and neighborhoods.

Consumer Complaints

• The Federal Reserve Consumer Help Center handles consumer complaints against state member banks. For questions or to file a complaint, call 1-888-851-1920.